Vacancies

Customer Care Administrator - Colwall

Our Core Values: At Colwall, our values of Caring, Kind, Passionate, Committed, Polite, Respectful and Compassionate are at the heart of everything we do. We are currently seeking a dedicated individual who naturally shares our values, to join our home management team as a Customer Administrator. The Role: You will provide an effective and efficient customer administration support function within the home, working closely alongside the Home Manager to support with increasing occupancy and achieving effective resident admin processes and procedures. Representing the home and Company to potential residents and relatives during the initial enquiry process, conducting home/room tours, promoting a pleasant, caring and kind environment to live. Key Responsibilities: Manage the occupancy statistics and submit daily reports to the Home Support Centre. Action all enquiries, discuss level of care needs, and arrange a visit/tour of the home. Following all successful home visits, ensure an assessment is completed in a timely manner. Meet all new residents on move-in day, ensuring the experience is positive, friendly, and calm. Issue contracts ensuring funding details are obtained and payment instructions are set up. Keep resident files up to date with relevant and current contact details. Market the home, highlight good new stories in collaboration with the Lifestyle Coordinator. Participate in weekly occupancy calls to ensure enquiries are followed up and tasks completed. Ensure all new residents records are set up accurately and update any residents who leave our care, making sure the Home Support Centre is updated for invoicing purposes. Build positive relationships with relatives, residents, professional service providers and visitors. Rewards Package: A competitive salary of £24,000.00 per annum. Flexible pay – access earnings to suit your financial needs. Free onsite parking. Formal training opportunities - enhance your skills. 5.6 Weeks annual leave entitlement. Employee of the month scheme - up to £225.00 for the overall winner. Seasonal gifts – a small token of our appreciation. Blue Light Card - discounts for a variety of retailers and restaurants. Refer a friend – bonus scheme. About You: You will have previous experience of working within a process driven, fast paced environment with the ability to identify opportunity and manage resident enquiries from the initial point of interest through to a successful move-in. Customer service will be a natural strength, with the ability to maintain confidentiality and handle sensitive information. Experience of working in a care home environment would be an advantage but not essential as we will provide the knowledge required if you have the relevant skills and experience and share our core values.

What You'll be Doing

Benefits

Our Values

This short animated video describes our Vision, Mission and Values which are incredibly important to us at Rotherwood Healthcare.

Our Vision, across every one of our homes, is one of individually tailored care within a stylish and luxurious setting where imaginative, nutritional menus and dining options alongside motivating and inclusive activities, ensure that every resident feels safe, well, valued and empowered to make choices.

Our Mission is, therefore, to create and maintain a new standard in healthcare by providing exceptional care, luxurious surroundings, enticing dining experiences and inspiring leisure activities which, when combined, create the perfect environment for a rich, comfortable and purposeful lifestyle.

Our very foundations are built on the Rotherwood Values of being:

• Committed
• Caring
• Polite
• Kind
• Respectful
• Passionate
• Compassionate

As a company and as individuals we never lose sight of our core Values which permeate everything we do.