Vacancies

Regional Quality Assurane Officer

Our Core Values: At Rotherwood Healthcare, our values of Caring, Kind, Passionate, Committed, Polite, Respectful and Compassionate are at the heart of everything we do. We are currently seeking a dedicated individual who naturally shares our values, to join our Regulation & Compliance team as a Regional Quality Assurance Officer. The Role To safeguard residents and uphold Rotherwood’s standards by ensuring accident/incident reporting is accurate, timely, and action-led; statutory and CQC notifications are reviewed and completed where required; and improvement activity is supported and evidenced. The role provides structured analysis, follow-through on task management, and high-quality coordination for the HoRC, contributing to safe, kind and consistently excellent care across all homes. Key Responsibilities: · Weekly Accident & Incident Reporting (A&I) assurance – Collate, check and validate weekly A&I submissions, identify trends and escalate risks. Cross reference to Matron and Portal. · Conduct a day 8 Care Plan G1 Audit for all new admissions and ensure all appropriate documentation has been uploaded to PCS/Matron. · Check that all governance audits have been completed and in line with Rotherwood expectations and support with completion for identified homes as directed by the HoRC. · Ensure all new admissions to locations have had a day 1 and day 7 check. · Ensure G1 audit has been completed at Day 8 · Check that care plan audit improvements identified have been completed. · Uploads to the Matron system – Ensure all documents are uploaded correctly and audit-ready. · Task Management Module – Monitor actions, support and help to progress to completion, and report weekly status updates. · Internal Regulation Assessments – Support scheduling, documentation, and follow-up actions. · Home Visits – Support improvement plan delivery and coach teams on quality measures and systems use. · Provide individual and group coaching to staff in terms of PCS use and care plan monitoring. · Data Analysis & Reporting – Produce Data metrics and compare with managers’ outcomes. Pre-Plan questions based on the home’s last months Clinical governance meeting in readiness for next Ops/Quality Review. · Meetings Administration & Minutes – Prepare agendas, take accurate minutes, and track actions. Rewards Package: · A competitive salary range from £35,000 - £42,000 per annum. · Use of a pool vehicle. · Flexible pay – access earnings to suit your financial needs. · Free onsite parking. · Formal training opportunities - enhance your skills. · 5.6 Weeks annual leave entitlement. · Employee of the month scheme - up to £150 for the overall winner. About You: Essential: · Strong understanding of accident/incident processes in care settings and when notifications are required. · Excellent data handling and analysis skills. · High standards of written communication and reporting. · Confident user of care governance systems (Matron), Microsoft 365, and workflow tools. · Professional resilience, discretion, and integrity. · Full UK driving licence and willingness to travel. · Must have a background in a Quality Assurance role within a care or regulated setting and be able to evidence driving measurable improvements. Desirable: · Experience preparing for inspections and internal/provider visits. · Familiarity with safeguarding, duty of candour, and RIDDOR. · Coaching approach to support local managers and teams. · Seasonal gifts – a small token of our appreciation. · Blue Light Card - discounts for a variety of retailers and restaurants. · Refer a friend – bonus scheme.

Our Values

This short animated video describes our Vision, Mission and Values which are incredibly important to us at Rotherwood Healthcare.

Our Vision, across every one of our homes, is one of individually tailored care within a stylish and luxurious setting where imaginative, nutritional menus and dining options alongside motivating and inclusive activities, ensure that every resident feels safe, well, valued and empowered to make choices.

Our Mission is, therefore, to create and maintain a new standard in healthcare by providing exceptional care, luxurious surroundings, enticing dining experiences and inspiring leisure activities which, when combined, create the perfect environment for a rich, comfortable and purposeful lifestyle.

Our very foundations are built on the Rotherwood Values of being:

• Committed
• Caring
• Polite
• Kind
• Respectful
• Passionate
• Compassionate

As a company and as individuals we never lose sight of our core Values which permeate everything we do.